Linktalk
Website · App connection
Where customers meet you,
the conversation happens right there.
From the first inquiry to the last reply.
Connect your website with Linktalk.
Easy for customers to ask, nothing slips past your team
One small inquiry button
is where a good conversation starts.
A messenger on the website where customers spend time.
Every inquiry in Linktalk, where your team works.
Keep your website as it is — only the conversation flow gets easier.
From inquiry to reply
The moment they wonder,
right where they are.
Without leaving the website,
they can ask your office directly.
Your office’s inquiry window opens on the website where customers spend time.
Text message · Example
A reply has arrived to your
payroll inquiry.
Please continue the conversation to see it.
Actual notification text may differ depending on settings and delivery route.
So every inquiry becomes a conversation
Even if they close the window,
they won’t miss your reply.
If customers leave their contact and agree to reply notifications,
they’re notified by text or email even after closing the chat window.
Inquiries left behind, handled one by one
Customers can leave inquiries even after business hours.
Your team just checks and replies in Linktalk.
Existing customers, recognized naturally
If the phone number or email they leave matches a registered customer,
it’s automatically linked to that customer’s conversation.
Saving contact details requires consent to the collection and use of personal information.
A messenger that looks like you
Blends naturally
into your familiar website.
From the greeting to business hours and button position.
Create an inquiry window that fits naturally with your website.
Actual settings are saved in Linktalk settings.
Saved looks appear on your website within 5 minutes.
Open weekdays 09:00–18:00
Hello.
How can we help?
Leave your question and
our team will check and reply.
Conversations that continue in LinktalkGetting started is simple
Connect where you already are,
in the way that suits you.
No need to build a new website.
Add it to what you already use, in the easiest way.
Quick to install, built for long conversations
Connect once,
and every inquiry lands in one place.
- 1
Create a connection address
Start website connection from ‘Website · App’
in Linktalk settings. - 2
Add it to your website
Choose an inquiry button, form, or app,
and paste the code or link. - 3
Send a test inquiry
Leave an inquiry on your website yourself
and check that it arrives in the inbox.
Have more questions?
Frequently asked questions
Do I need to build a new website?
No. Add a script to your current website to show an inquiry button, or link the inquiry form link to a button or menu. You can also just change the submit address of your existing inquiry form. First check whether your website builder allows inserting code.
Can I receive inquiries without a website?
Yes. The ‘inquiry form link’ is an inquiry page provided by Linktalk. Share this link with customers, and the inquiries they write come into your Linktalk inbox.
How do customers get replies after closing the window?
If they’re looking at the messenger window, they get the reply in that chat window. If they closed it and left a contact with consent to reply notifications, they’re also notified by text or email. Repeat notifications are limited to once every 10 minutes. Inquiries left through the inquiry form are answered to the phone number or email the customer entered.
Can I show the inquiry button on specific pages only?
Yes. In settings, you can choose all pages, only selected pages, or all except selected pages. You can also change the button position, greeting, business hours, and shortcuts.
Is it okay if the connection address is visible on my website?
The website connection address is a public address used to leave inquiries. It isn’t a secret key that reads your inbox. If you create a new address, existing buttons, links, and forms stop immediately, so reconnect them with the new address.
I changed settings, but they don’t show right away.
It can take up to 5 minutes because of widget script caching. If you turn website connection off, the inquiry button disappears on newly loaded pages, and the inquiry form and receiving address can’t be used.
Customers, on the website they know.
Your team, in one place in Linktalk.
Start by connecting the smallest point where you meet customers.